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Troubleshoot connexion issues

If you're having trouble connecting to Slack on the desktop app or in a browser, learn more nigh connection bug and how to troubleshoot.

Tip: If you lot're an It or a network admin, acquire how to manage connection problems for your network.

Common issues

Outcome	Mistake message
Connectivity failure	Slack cannot connect.
Loading trouble	For some reason, Slack couldn't load.
Server error	Sorry! Something went incorrect, simply we're looking into information technology.
WebSocket trouble	Last updated less than a minute agone…(error volition appear in a grayness banner)
Browser errors	Yous'll meet an error bulletin in the browser you're using to access Slack.

Connectivity failure

The effect

When the Slack desktop app cannot connect, it may be because the settings for your network or any security devices (such as a proxy, firewall, antivirus software, or VPN) are interfering.

Steps to troubleshoot

Step ane: Clear the cache and restart Slack

Click Restart Slack below the error bulletin.

Step 2: Collect and send united states of america your Net Logs

If you're still having trouble, collect your Cyberspace Logs on the Slack desktop app and send them to us so we can investigate further. To collect Cyberspace Logs, click the Download Logs button below the error message, or use the steps beneath.

1. Open the Slack desktop app, then click Help in your reckoner'due south top menu bar. (If y'all're on Windows 10, click the ☰ three lines icon in the summit left of the Slack app.)
2. Select Troubleshooting, and so clickRestart and Collect Net Logs. The app will restart. One time it does, you'll run across a pop-upwards window with the bulletin Your log is in progress.
3. Use Slack as you usually would. When the issue occurs, go dorsum to the pop-up window and click Stop Logging.
4. Locate the zilch file in the Downloads folder of your calculator.
5. Send us a note with the file attached.

Loading problem

The issue

Slack is having trouble loading on the desktop app or in a browser. When this happens, browser extensions or a security device may be interfering, or there could be an issue on Slack'southward stop.

Steps to troubleshoot

Pace ane: Clear your enshroud

Desktop

Browser

1. Open the Slack desktop app, then click Assist in your computer's summit carte du jour bar.(If you're on Windows 10, click the ☰ three lines icon in the superlative left of the Slack app.)
2. SelectTroubleshooting.
3. ClickArticulate Cache and Restart.

1. Articulate your web browser'south cache. These steps volition vary depending on which browser you're using.
2. Open Slack in a individual or Incognito window. If you can connect to Slack, the issue may be due to a browser extension. Disable any browser extensions to see if this allows Slack to load in a normal browser window.

Step 2: Run the Slack connexion test

1. Visit slack.com/help/exam to check your connection to Slack.
2. If at that place are any errors, contact your network ambassador.

Stride 3: Collect and send united states of america your Net Logs

If you lot're still having problem, collect and transport us your Net Logs and then we can investigate further. Y'all can collect Net Logs from either the desktop app or Google Chrome, depending on which you're using when the upshot occurs. If you're having trouble with both the desktop app and browser, utilize the steps below for the desktop app.

Desktop app

Google Chrome

1. Open the Slack desktop app, then click Help in your reckoner's top menu bar. (If y'all're on Windows ten, click the ☰ 3 lines icon in the top left of the Slack app.)
2. Select Troubleshooting, so clickRestart and Collect Net Logs. The app volition restart. Once it does, you'll see a pop-up window with the message Your log is in progress.
3. Employ Slack as you usually would. When the issue occurs, go back to the pop-up window and click Finish Logging.
4. Locate the zip file in the Downloads folder on your figurer.
5. Send the states a notation with the file attached.

1. Open up Google Chrome and go to the following link: chrome://net-consign/.
2. Click Start Logging to Disk.
3. Relieve the file as slackNetlog.
4. Open a new tab in Google Chrome, and so open your Slack workspace.
5. Use Slack every bit yous ordinarily would. When the event occurs, go back to the chrome://net-export/ tab, and click Stop Logging.
6. Locate the slackNetlog file in the Downloads binder on your figurer.
7. Transport u.s.a. a notation with the file attached.

Note: If you're using a browser that isn't Google Chrome, send us a note and nosotros'll help you troubleshoot further.

Server fault

The effect

An error with Slack's server may be preventing the desktop app or browser from connecting and loading.

Steps to troubleshoot

Step 1: Reload Slack

1. Open up Slack from the desktop app or in a browser.
2. Apply ⌘ R (Mac) or Ctrl R (Windows/Linux).

Step 2: Contact us

If y'all're all the same having trouble, visit the Slack Condition site to see whether there are any issues we're currently working to resolve. If that's not the case,go far touch with usand we'll help y'all troubleshoot further.

WebSocket problem

The result

When Slack is having trouble maintaining WebSocket connections on the desktop app or in a browser, you won't automatically receive any new messages from your channels or straight messages (DMs).

Steps to troubleshoot

Step 1: Contact your network administrator

Go far affect with your network ambassador to ensure WebSocket connections are supported. In add-on, inquire them to audit whatever connexion attempts to the following domains:

• wss-primary.slack.com
• wss-backup.slack.com
• wss-mobile.slack.com

Step ii: Collect and send u.s. your Net Logs

If y'all're still having trouble, collect and ship us your Internet Logs then we can investigate further. You can collect Cyberspace Logs from either the desktop app or Google Chrome, depending on which you're using when the outcome occurs. If y'all're having trouble with both the desktop app and browser, use the steps beneath for the desktop app.

Desktop app

Google Chrome

1. Open the Slack desktop, and then click Help in your computer'south top menu bar. (If you lot're on Windows x, click the ☰ 3 lines icon in the superlative left of the Slack app.)
2. Select Troubleshooting, then clickRestart and Collect Net Logs. The app will restart. Once it does, you'll see a popular-upwardly window with the message Your log is in progress.
3. Use Slack as you usually would. When the result occurs, get back to the pop-upwards window and click Terminate Logging.
4. Locate the zilch file in the Downloads binder on your calculator.
5. Send united states a annotation with the file attached.

1. Open Google Chrome and get to the post-obit link: chrome://net-export/.
2. Click Start Logging to Deejay.
3. Salve the file as slackNetlog.
4. Open a new tab in Google Chrome, so open your Slack workspace.
5. Use Slack as you usually would. When the issue occurs, go back to the chrome://net-consign/ tab, and click Cease Logging.
6. Locate the slackNetlog file in the Downloads folder on your computer.
7. Transport us a note with the file attached.

Note: If you're using a browser that isn't Google Chrome,ship us a annotation and we'll help you troubleshoot further.

Browser errors

The issue

Y'all're seeing an error with the browser you're using to access Slack. Here's an instance from Google Chrome:

Steps to troubleshoot

1. If applicable, apply the troubleshooting steps included in your browser'southward fault message.
2. Make certain the browser you're using is supported and up to date. Visit Minimum requirements for using Slack for more than details.
3. Clear your spider web browser'south cache (these steps will vary depending on the browser you lot're using).
4. Open Slack in a private or Incognito window to come across if you tin can connect to Slack. If you can connect in a private or Incognito window, the issue may be due to a browser extension. Disable any browser extensions to run across if this allows Slack to load in a normal browser window.
5. Accomplish out to your network administrator.
6. Contact the states if you need farther assistance.

Awesome!

Thanks and then much for your feedback!

If you'd similar a member of our back up team to respond to you, please send a note to feedback@slack.com.

Got it!

If you'd like a member of our support squad to respond to you, delight send a note to feedback@slack.com.

If you'd like a member of our support team to reply to y'all, delight transport a note to feedback@slack.com.

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Source: https://slack.com/help/articles/205138367-Troubleshoot-connection-issues

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